This site publishes feedback, negative and positive, from homeowners who have had issues with their burglar alarm systems. Read complaints about AlarmForce and whether the issues have been resolved.

Customer Service

Had some issues on my account and it took twenty minutes on the phone to get it cleared up. I have beter things to do with my life!

Billing?

I had a hard time trying to straighten out issues with my account, but they got it settled evntually. I dont like having to spend hours on the phone and waiting on hold. no thnks! shouldnt have to, lifes too short for that

dont know what the problem is...

i have been an alarmforce customer for 15 years, and i'm sorry for others, but i haven't had any negative experiences dealing with the company. my alarm has stopped two break-in attempts, and i love feeling safe in my neighborhood.

alarm force

ye, i got the money 2 aford alarm force. but no 1 in on ma block would even think of robbin me so i aint got it. i dont need 2 spend mo money. mo money for gas.

necessary?

ive had alarm force for over a year now. a couple kids tried breaking in through my front door. luckily i was home and heard them coming towards the door and fiddling with the door knob. i managed to scare them away just by yelling at them. forgot i had the video relay. never occurs to me to use it.

Problem solved

thought the sensitivity was off on my sensor, and I was getting a lot of false positives. They sent a Technician over and he adjusted some settings, and it has been fince since then. Thanks alarmforce!

satisfied, so-so

I am on the whole pretty happy with alarmforce, the service works, and i'm happy with the system itself, but I had a so-so experience in getting the thing set up in the first place. The guy took a long time to set it up, and he was friendly or nice. He apologized, but it shouldn't have to come to that.

Video relay

Video relay is great for seeing who's at the door. We had these JWs who I was too nice to ONE TIME and they kept coming back. I know it's supposed to be for security, but I like my privacy. I don't have to answer my phone if I don't like who's calling, so why should I have to answer my door!

Alarm care

My elderly parents are using alarm care. and its a good thing, because my mom fell while my dad was out, and she used the communicator pendant to contact alarmforce to send an ambulance. She would have been lying there for hours if they hadn't starting using alarm care! Its a big relief knowing they can live in their home and still get help if they need it.

Issue resolved - thanks

my neighbor recommended alarmforce, and we called them to install their system in our hoouse. We had some issues at first getting our account set up, but their customer service help got it straightened out in less than fifteen minutes. they have always been there live when we call, no machines. Very pleased with the result. Works great!

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